FAQ

Welcome to Cool Running Air Conditioners & More most frequently asked questions.
As an authorized dealer we deal directly with manufacturer representatives and as a result get you the best price based on what we are given. We are in this business to give you a high-quality product at a great price and we will not settle for less.
Our owner has over 30 years' experience in sales and dealing with customer service issues, we know the value of this experience.
As we are a non-stocking dealer items ordered are drop shipped to your location directly from the manufacturer warehouse. They use several different freight companies to deliver the product to you.
We offer free curbside delivery. Basically you should be present to inspect and unload your items. Lift gate and inside delivery may be available depending on the manufacturer. You would be responsible for that added cost.
As long as the order has not shipped, we can cancel your order at any time, if the order has already shipped you may be subject to return freight costs as well as re-stocking fees involved. These are required by the manufacturers and not by us.
All orders will be shipped within three days normally, delivery to your home in 7 to 10 days dependent upon availability from the manufacturer, special build orders or items not in inventory could take from 6-8 weeks.
That is why we need up to date e-mail addresses as we will e-mail you or call you with delivery info; our advice to you is to contact the freight company directly after you receive your tracking information so that you can make the arrangements to be at the delivery site upon delivery.
If you notice any visible damage on your order REFUSE THE ORDER and note it on the delivery receipt with the driver's signature. PTAC units for example should not arrive on a truck to you stacked upright, if you see something like this refuse the order as these units should be lying flat on the truck. Call or e-mail us here at Cool Running and we will take care of the problem for you.
We need you to get back to us within a 3-day period with this information, please make it a point to look things over and pay careful attention to the box the product came in as it will need to be returned in the same box.
We accept PayPal, Visa, MasterCard, American Express, Discover, Checks and Wire Transfers.
Yes, most manufacturers do want prepayment for specific orders which would make it necessary.
There is no tax charged on any orders unless they are in one of the following states: AZ, FL, GA, IL, MA, MO, NV, OK, OR, TN, WA and WI, in which the local county tax would be charged.