1. It is the buyer's responsibility to make sure the correct product is ordered. Just Enterprises, Inc. will gladly offer advice to assist in the correct purchase but will assume no responsibility if the incorrect item is ordered.
2. Unfortunately once a product is received and "OPENED" there will be no possibility to return the product. Our product ships manufacturer warehouse direct and our manufacturers have no way to sell a product after the original packaging has been opened. This policy is NON-NEGOTIABLE. It is the buyer's responsibility to inspect the product carefully to ensure that the correct item has been delivered.
3. Upon delivery if damage is noticed the buyer has the right to refuse delivery, note the damage on the freight bill of lading and notify Just Enterprises, Inc. immediately so we can notify the manufacturer and arrange for another item to be delivered.
4. If a product has been delivered and concealed damage is noticed after opening packaging it is the buyer's responsibility to notify Cool Running Hospitality Supply so we can notify the manufacturer and arrange the return as well as the shipping on the replacement item.
5. If an incorrect item is ordered, it is the buyer's responsibility to arrange and pay the true return freight charge. Any item returned is subject to the manufacturer mandated 25% re-stocking fee.
6. Absolutely no returns are authorized without a manufacturer authorized return number commonly known as an RMA number.
7. Just Enterprises, Inc. does not inventory any product, so we have to abide by our manufacturers Return Policy. We deal directly with the manufacturers for you, all returns need to be authorized by the manufacturer. Absolutely no items are returnable after the original packaging has been opened. Warranties are in place for all brands, please let us know if there are any issues with your product.
8. After purchase is made, customer must deal directly with manufacturer. Just Enterprises, Inc. is not liable for returns. We will offer contact information to you if you should need it.
9. Just Enterprises, Inc. accepts no responsibility over dissatisfaction with a product. It is the customer's responsibility to do the research necessary to purchase the product they choose.