Q. You claim to have the best price, everyone on the internet says that, why should I believe you?

A. Our sales manager deals directly with the companies involved and as a result get you the best deal. We are in this business to give you a high quality product at a great price and we will not settle for less.

Q. Everyone says that they care about customer service as a priority, what qualifies you as such an expert in this area?

A. Our owner has over 30 years experience in sales and dealing with customer service issues, we know the value of this experience.

Q. What kind of delivery system do you have?

A. Many orders will be shipped via UPS or in some cases by a freight carrier; it depends mainly on the weight of the item purchased.

Q. Will my order be delivered inside my home if requested?

A. On larger weight orders we can arrange for you inside delivery, there may be extra charges for this, let us know at the time of purchase and we can get you a quote for that service.

Q. Whoops, I changed my mind, I want to cancel my order, can I do that?

A. As long as the order has not shipped we can cancel your order at any time, if the order has already shipped you may be subject to return freight costs as well as re-stocking fees involved.

Q. How soon can I get my order?

A. All orders will be shipped normally in 7 to 10 days dependent upon availability from the manufacturer, special build orders or items not in inventory could take from 6-8 weeks.

Q. I know my order has shipped, where is it?

A. That is why we need up to date e-mail addresses as we will e-mail you or call you with delivery info; our advice to you is to contact the freight company directly after you receive your tracking information so that you can make the arrangements to be at the delivery site upon delivery.

Q. My order has arrived, what if I notice something wrong?

A. If you notice any visible damage on your order REFUSE THE ORDER and note it on the delivery receipt with the driver’s signature. PTAC units for example should not arrive on a truck to you stacked upright, if you see something like this refuse the order as these units should be laying flat on the truck. Call or e-mail us here at Cool Running Hospitality Supply and we will take care of the problem for you.

Q. What happens if I notice damage that was concealed inside the package?

A. We need you to get back to us within a 3 day period with this information, please make it a point to look things over and pay careful attention to the box the product came in as it will need to be returned in the same box.

Q. How can I pay for my order?

A. We accept Visa, MasterCard, American Express, Discover, Certified Checks and Wire Transfers. For larger purchases we can offer a leasing program as well as billing in net 30 terms.

Q. Is my credit card charged right away?

A. Yes most manufacturers do want prepayment for specific orders which would make it necessary.

Q. How do you figure sales tax on my order?

A. There is no tax charged on any orders unless they are in New York State in which the local county tax would be charged.